FAQ’s

How do I track my order?

Once you receive your tracking number by email, it will take about 1-2 business days to update your tracking number.

If you don’t see the email in your inbox, try checking your spam folder or add jaimiekelley@pinkdiamondglam.com to your safe sender’s list.

Can I edit or cancel my order?

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately, this means we will not be able to make any changes as it’s already being processed at the warehouse (strictly within seconds!). You’ll need to return any unwanted items or place another order.

What do I do? I received an incorrect item!

We will get this fixed for you ASAP. Head over to our Contact Us section.

When you message, please include the following information:

  • Your name
  • Order number
  • Product name and code of the item ordered
  • Picture of the incorrect item
  • Description of the faulty item received

You won’t be able to attach an image of the incorrect item when submitting the form but make sure you have one ready for receiving a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything to us so we can ensure the replacement of the correct item to you as quickly as possible.

I couldn't find the answer I'm looking for here, what do I do now?

Please send us an email! Our customer service team will be more than happy to help with any other questions you may have! Send your name, JSC order number (if applicable), and inquiry to jaimiekelley@pinkdiamondglam.com. Our hours of operation for customer service are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major holidays.

Our customer service teams will do their best to respond as quickly as possible. However, please allow 24­ – 48 hours to receive a response. Also, we are only equipped to handle orders placed through jaimiekelley@pinkdiamondglam.com. Any orders placed through our retailers need to be handled by their respective customer service teams.